Known Issues

Current and past known issues.

Introduction team is working hard to make a cloud development tool for creating mobile apps really useful and easy-to-use. We are also doing our best to timely solve users’ problems and fix bugs.
Below is the list of issues that we already know about and working on solving. If you come across an issue that is not on this list, post your questions on Stackoverflow (like those on Platform, App Builder, plug-ins, etc.) or write a mail to [email protected]. Your help is kindly appreciated.

Known Issues

Camera plug-in variables for iOS projects.

As it turns out the keys variables for the Camera plug-in does not work as it not apply to a current most recent changes in Cordova Camera plug-in. We will fix this in the nearest time.


You should create NS properties descriptions manually in the config.xml file with the next code:

<edit-config target="NSCameraUsageDescription" file="*-Info.plist" mode="merge">
    <string>need camera access to take pictures</string>
<edit-config target="NSPhotoLibraryUsageDescription" file="*-Info.plist" mode="merge">
    <string>need to photo library access to get pictures from there</string>
<edit-config target="NSLocationWhenInUseUsageDescription" file="*-Info.plist" mode="merge">
    <string>need location access to find things nearby</string>
<edit-config target="NSPhotoLibraryAddUsageDescription" file="*-Info.plist" mode="merge">
    <string>need to photo library access to save pictures there</string>

Example for JQM projects.


All these changes should be made in the very end just before exporting the binary file, if you will need to make changes after that first you will need to revert source code changes before applying new edits in your project.

UI Changes Are Not Saved

Some users might experience a problem where UI changes made in the app builder are not saved.


Please try the following:

  1. Sign out from
  2. Clear the cache and cookies for
  3. Close the browser without saving the session.
  4. Open the App Builder and try again.

[IMTS 90339: This bundle is invalid. The Info.plist contains invalid key] error when submitting to AppStore


Comment this line in Source->IOS->project name->cordova->build.xccongif



iOS – Ionic Release Build Version Status Bar Overlaps The Header Content.


  1. Create new JavaScript with Type = External lib and use default Options.
  2. Insert this code in created JavaScript asset:
define( ['require', 'cordova'], function(){
    if (window.cordova) {
        document.body.classList.add("platform-webview", "platform-cordova");

Apple App Submission Rejection: 2.23 – Apps Must Follow The iOS Data Storage Guidelines Or They Will Be Rejected.


In the App Settings > iOS binary – turn off the Automatic updates option.
We are currently looking into the cause of this problem.

Issue with Viewing PDF InAppBrowser

This is the known issue of the Cordova InAppBrowser plug-in:


As a workaround, use target = "_system" instead of target ="_blank".